Who is this made for?
We are here to assist you and support you at any stage of the life circle of your hotel.
Whether you are an owner of a brand new property (pre-opening), a hotelier responsible for a property at the stage of rebranding or implementation of needful changes, or a General Manager who wants to elevate the level of services, we may work together.
We believe that by having experience in hospitality and understanding both the management of the property and the needs of your guests, we may contribute to your investment.
Since the beginning of our existence, we support luxury accommodation companies, mostly small luxury and boutique properties, in their operations.
What could we help you with?
Marketing & face-to-face sales representation for properties & other travel companies
– mailing (B2B & B2C)
– sales representation (webinars, workshops, sales calls, travel shows)
– contracting
– bespoke activities (on-demand, after consultation)
Ask us about the full list of our services.
Strategy, operations & documentation
From consultations to planning your operations in detail:
– quality check & identification of needs
– consulting/brainstorming/problem-solving at the operational level
– documentation (SOP, fact sheets, brochures etc.)
– others as per your requirements and needs
Implementation of all systems that a property needs
In cooperation with manufacturers of the hotel systems, we implement for you all the systems that your property needs to process the operations smoothly and safely.
We work only on cloud-based systems (2 or 3 copies of data in the distributed cloud) that guarantee access to your data no matter your location and from any device. In case of a system failure, your local system is safe, works without delays and there is no data loss.
– Property Managing Systems (initial setting, re-setting, restoring, upgrading)
– Implementation of OTA’s and external booking systems of tour operators
– Implementation of channel manager
– F&B software/s integrated to PMS
– SPA & Wellness software/s integrated to PMS
– Invoicing systems
– Mailing systems
Internet security systems for safety of your property and data
We know how cybersecurity is important nowadays, both for you and for your precious guests.
That is why we work with experienced cybersecurity IT engineer who on a daily basis takes care of the security of the most important governmental institutions, global companies and brands, and public infrastructure in many countries in Europe and in the Middle East.
We use Fortinet devices and its newest technologies to offer your company the highest level of security without limiting access to fast internet and services that require encrypted connections.
Wish you like to find out more, we are ready to arrange a call with you.
Day to day operations
– reservations (all channels)
– invoicing & income management
– settlements
Each property using our services works with dedicated consultant.
Do you have any questions? We will be pleased to talk to you.
We are at your disposal wish you like to discuss cooperation.
Send us an email to b2b@fivestardestination.com and we will revert to you as soon as possible.
